Emmanuel Mouchel

eCommerce Product Manager
Summary of qualifications
  • 6 years of experience in IT eCommerce and web projects management, up to 1300 days, up to 14 people involved in several countries
  • Business Analysis skill, e-commerce specialty
  • Demonstrate communication skills include fluency in English, French native speaker
  • Successfully participated to the whole projects lifecycle, from pre-sales to run
  • Customer oriented and able to work alone or within teams
  • Systematic work with little or no supervision and reliable
  • Easily adapt to new situations, work well under pressure
  • Flexible, can adjust working hours and travel when necessary
  • Manage time well and can prioritize and concentrate on multiple projects at once
  • Master’s degree in Computer Sciences, studied in France, England & US
  • Technical background
  • Obtained PSM1 certification (Professional Scrum Master)
WORK EXPERIENCE

Jul 2017 - Present

eCommerce Product Manager
XM Developments (Sage eCommerce, Vancouver)

Apr 2017 - Jul 2017

eCommerce Projects Manager
XM Developments (Sage eCommerce, Vancouver)

Jul 2016 – Feb 2017

eCommerce Manager
Webedia food division (Online medias, France)
  • Manage online B2C activities: SEA, merchandising, webmarketing, customer service, revenues for Academiedugout.fr / Allmychefs.com (1 M sessions a month)
  • Implement Scrum development method (Product Owner)
  • Coordinate all divisions (marketing, IT, SEO, content, social, CRM, finance)
  • Generate reports and analyses on eCommerce KPI
  • Launch a store connected to 750g.com (2nd recipes website in France): business plan, product line, supply chain, orders management
  • Monitor online competition and global eCommerce trends
  • Examples of results: +220% SEA conversions, -41% CPA, +9% conversion rate, -4 points churn rate, new emailing solution (Mailchimp), new offers, tag pages reworking

Jan 2016 - Jul 2016

Projects Director
Smile (IT consulting company, France)
  • Projects managers direction and support
  • Escalation level
  • Resources and objectives definition
  • In charge of the contract, the workload, the financial success and the customer relationship

Nov 2011 - Jul 2016

Projects Manager / Engagement Manager / Scrum Master
Smile (IT consulting company, France)
  • Participated to pre-sales processes: RFP’s response, cost estimation, presentation, negotiation for 2.6 M€ earnings
  • Business Analysis, wrote requirements / specifications documents
  • Planned projects and defined milestones
  • Wrote statement of work for Agile or Waterfall projects, build or run
  • Managed web & eCommerce projects and follow-up of scope, financial indicators and risks
  • Drove teams in France & abroad, with many profiles
  • Coordinated testing phase and wrote UAT strategy documents
  • Worked with Magento, Drupal, WordPress
  • Prepared supports and trained many customers & colleagues
  • Was Scrum referent and coach
  • Followed and developed French and international customer’s relationships: beIN SPORTS, Chronopost, VF, Dior…
  • HR manager (carrier, trainings, vacations) of 3 engineers

MAIN PROJECTS

  • Pourdebon (food marketplace)
    • Creation of an innovating marketplace selling fresh and dry food products with Drupal Commerce linked to product referential Akeneo, backend vendor solution Mirakl and a Hipay payment gateway
    • Elected 2017 Best Drupal eCommerce website (Drupagora d’or)
    • 1000 days, 2 releases, 14 people
    • Agile
  • VF (Eastpak, Kipling and 7 For All Mankind)
    • Creation of an international Magento mobile website
    • 450 days, 7 people
    • Customer based in Switzerland
  • beIN SPORTS (sports channels)
    • Rework of the worldwide platform, with the creation of a custom CMS (Angular JS), central API (Symfony) and a frontend, for 70 million monthly views, 30 countries and 4 languages
    • Elected 2015 Best B2C website of the year (Symfony Awards)
    • 300 days, 4 people
    • Customer based in Qatar

10/04 - 11/11

Research and Development Engineer
Smile (IT consulting company, France)

09/04 - 09/11

Internship : Developer
Renault Retail Group (LONDON, UK)

08/12 - 09/04

Internship : Business Intelligence Developer
Touch Local (LONDON, UK)

08/01 - 08/10

Internship : Web Developer
KOSMOS (NANTES, FR)
EDUCATION

2007 - 2010

Master of Science Supinfo (Engineer)
Supinfo (in France, England & United States)

2009 - 2010

Certificate of Management and Marketing of Information Technology
Dominican University of California (SAN RAFAEL CA)

2005 - 2007

Computer Science major Application Developer diploma
Chamber of Commerce and Industry (France)
VOLUNTEERING

WWF member and donor (World Wide Fund for Nature)

AWARDS / ACHIEVEMENTS
  • TOEIC 925 (spent one year in the U.K and 5 months in the US)
  • Native French speaker
  • Obtaining the BAFA (Certificate of Ability for the Animator Functions)
  • Obtaining the AFPS (Certificate of Training in First Aid)
  • PSM1 certified (Professional Scrum Master)
  • Full driving licence
MOOC
  • Marketing Fundamentals (Drew Boyd, Lynda.com)
  • Online Marketing Fundamentals (Brad Batesole, Lynda.com)
  • ABC de la gestion de projet – classique (Centrale Lille, gestiondeprojet.pm)
  • Introduction to Finance (University of Michigan, Coursera.org)